Last updated: MARCH 11, 2025
1. Free Trial and Cancellations
- Alev.ai offers a one-week free trial to all new users
- You may cancel your subscription at any time during the trial period without any charges
- If you do not cancel before the trial period ends, your selected subscription plan will automatically be charged
2. Refund Eligibility
- Once you have been charged for a subscription, you are eligible for a refund only if requested within 7 days of the charge
- Refunds are not available for charges made more than 7 days prior to the refund request
- Refund requests are only available for first-time refund requests, In Special circumstances, you may contact support
3. Conditions for Refunds
- The account must be in good standing i.e No sign abuse of the Platform or its assets thereof
- There must be no violation of terms of service
- Refunds are only granted for first-time refund requests
4. Refunds for Multi-Month Subscriptions
- If you have subscribed for multiple months in advance, refunds will only be issued for the next billing cycle and onwards, provided the 7-day refund period for the current billing cycle has passed
- The current billing cycle will not be refunded once the 7-day refund period has passed
5. Full Refunds
Full refunds are available for the following cases:
- Service unavailability
- Technical issues preventing access
- Billing errors
- Unused subscriptions within 7 days
6. How to Request a Refund
- Refund requests must be submitted through the account dashboard or by contacting our support team at [email protected]
- Include your order/subscription ID and state the reason for your refund request
- Refunds will be processed within 5-10 business days
7. Exceptions
7.1 Non-Refundable Items
- Used subscription time
- Administrative fees
- Promotional discounts
- Special offers
7.2 Abuse Prevention
Refunds will not be issued for accounts that show signs of:
- Multiple refund requests
- Account misuse
- Fraudulent activity
- Violations of our terms of service
8. Changes to This Policy
- We may update this Refund Policy from time to time
- Any changes will be communicated on our website or via email